Complaints & LSO Information

Effective: July 8, 2026

Our commitment

Civitas Law Professional Corporation takes client concerns seriously. If you are not satisfied with a service we have provided, we would like to know about it so we can address the issue and improve.

Step 1: Speak with the lawyer on your file

Most concerns can be resolved with a direct conversation. Please raise the issue with the lawyer working on your matter, either by phone or in writing.

Step 2: Contact the firm in writing

If the issue is not resolved, or you prefer to raise it in writing, email info@civitaslaw.ca or send a letter to:

Civitas Law Professional Corporation
Attn: Complaints
4789 Yonge Street, Suite 402, Toronto, Ontario M2N 0G3, Canada

Please include your name, contact information, file reference (if any), and a description of your concern. We will acknowledge your complaint within five business days and provide a substantive response within thirty days.

Step 3: Contact the Law Society of Ontario

If you are not satisfied with our response, you may contact the Law Society of Ontario. The Law Society regulates lawyers and paralegals in Ontario and investigates complaints about their conduct.

Law Society of Ontario
Osgoode Hall, 130 Queen Street West
Toronto, Ontario, M5H 2N6
Phone: 1-800-668-7380 (toll-free) or 416-947-3300
Website: lso.ca

Fee disputes

If your concern is about the amount of an account, you may also be able to have it assessed by the Superior Court of Justice. The Law Society can explain the assessment process.

Compensation Fund

The Law Society administers a Compensation Fund that may reimburse clients in limited circumstances where a lawyer has dishonestly misappropriated client money. Details are on the Law Society's website.